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Comprehensive Assurance from Inquiry to Delivery

1
Send Inquiry
How:Submit through our website, online chat, or email.
Response Time:We will reply within 2 working days.
Benefits:A dedicated account manager will assist you from the start.
2
Requirement Confirmation and Quotation
Timeline:Detailed quotation in 1-3 working days.
Process:We confirm specifications, quantities, and provide transparent pricing.
Support:Free consultation available to help you choose the best options.
3
Sample Creation and Confirmation
Timeline:Samples provided in 5-7 days for standard products; 7-14 days for custom.
Process:Free samples to test quality before ordering.
Support:Customized formulas and designs based on your needs.
4
Order Confirmation and Production
Timeline:Production takes 15-20 days for standard; 4-6 weeks for custom.
Process:Confirm order details and receive production updates.
Standards:We comply with GMP and other international regulations.
5
Quality Testing and Inspection Report
Timeline:Testing reports within 2-3 days post-production.
Process:Rigorous internal and optional third-party testing.
Support:Detailed testing reports for your peace of mind.
6
Delivery and Global Logistics
Timeline:Domestic delivery in 3-5 days; international in 7-14 days.
Process:We ensure safe and timely delivery with tracking.
Support:Assistance with customs and warehousing as needed.
7
After-Sales Service and Return Commitment
Support:Ongoing technical assistance after delivery.
Returns:Request returns or exchanges within 30 days.
Commitment:We prioritize your satisfaction with flexible policies.
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Advanced Testing and Quality Assurance
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Global Reach with Local Warehousing in Canada and the U 1
1734951377891754015
1

Send Inquiry

  • How:Submit through our website, online chat, or email.
  • Response Time:We will reply within 2 working days.
  • Benefits:A dedicated account manager will assist you from the start.
2

Requirement Confirmation and Quotation

  • Timeline:Detailed quotation in 1-3 working days.
  • Process:We confirm specifications, quantities, and provide transparent pricing.
  • Support:Free consultation available to help you choose the best options.
  •  
3

Sample Creation and Confirmation

  • Timeline:Samples provided in 5-7 days for standard products; 7-14 days for custom.
  • Process:Free samples to test quality before ordering.
  • Support:Customized formulas and designs based on your needs.
  •  
4

Order Confirmation and Production

  • Timeline:Production takes 15-20 days for standard; 4-6 weeks for custom.
  • Process:Confirm order details and receive production updates.
  • Standards:We comply with GMP and other international regulations.
  •  
5

Quality Testing and Inspection Report

  • Timeline:Testing reports within 2-3 days post-production.
  • Process:Rigorous internal and optional third-party testing.
  • Support:Detailed testing reports for your peace of mind.
  •  
6

Delivery and Global Logistics

  • Timeline:Domestic delivery in 3-5 days; international in 7-14 days.
  • Process:We ensure safe and timely delivery with tracking.
  • Support:Assistance with customs and warehousing as needed.
  •  
7

After-Sales Service and Return Commitment

  • Support:Ongoing technical assistance after delivery.
  • Returns:Request returns or exchanges within 30 days.
  • Commitment:We prioritize your satisfaction with flexible policies.
  •  
Why Choose Us
Value-Added Services

Free Samples

We provide complimentary samples, allowing you to assess our product quality and efficacy before placing a larger order. This hands-on experience helps build your confidence in our offerings.

Transparent Communication

Throughout the production process, we offer regular updates. You’ll always be informed about the status of your order, which fosters transparency and strengthens our partnership.

Third-Party Testing

To ensure the highest standards, we facilitate third-party testing. This independent verification of our products' quality and safety provides you with peace of mind and reinforces your trust in our brand.

Global Logistics Support

Our dedicated logistics team ensures timely and safe delivery to any location. We assist with customs clearance and warehousing, simplifying the process and allowing you to focus on your business.

Ongoing Technical Support

Our commitment to your success doesn’t end with delivery. We provide continuous technical support to help you with any product-related queries, ensuring you have a reliable partner at every step.

Flexible Return Policies

We prioritize your satisfaction. If you encounter any issues, our flexible return and exchange policies protect your interests and demonstrate our commitment to quality service.

FAQs

Do you have GMP, ISO, HACCP certifications? Can you provide relevant certificates? Are your mushroom products eligible for legal import into other country?

Our factory complies with international standards, including cGMP, ISO22000, HACCP, and FSSC, and is certified by Kosher, Halal, and Non-GMO organizations, among others. Additionally, we hold FDA certification to ensure our products meet FDA standards. Since beginning large-scale Reishi cultivation in 2003, we have accumulated over 20 years of industry experience and more than 15 years of medicinal mushroom export expertise. Our products are now distributed in over 40 countries, including the United States, Canada, Europe, the United Kingdom, Germany, Spain, Japan, and Singapore. All relevant certification documents are available upon request to assure our commitment to the highest quality standards in the global health market.

What is the lead time and order process?

Our standard lead time for production orders is 30 days. For in-stock items, orders can be processed within 7–10 days. We maintain a large inventory of ready-to-ship products, with additional stock available in our Canada and U.S. warehouses for faster fulfillment. Once your order is confirmed, we provide regular updates throughout the process to ensure transparency and timely delivery.

Where do your medicinal mushroom raw materials come from? Can you provide certificates of origin or traceability reports?

Most of our medicinal mushrooms are cultivated in the forests of Fujian, with a 500-acre organic base that meets rigorous organic standards. Our Chaga is wild-harvested from Russia, while Turkey Tail is sustainably gathered from the southwestern regions of China. These mushrooms cannot be artificially cultivated, so they must be collected from the wild to maintain their natural potency.

We support a fully traceable supply chain and provide certificates of origin and detailed traceability reports to ensure each batch comes from certified organic sources. To further guarantee organic quality, we conduct comprehensive testing for pesticide residues in the soil, air, and growth substrates before planting. Throughout the production process, we avoid the use of any pesticides and maintain a pristine surrounding environment, safeguarding the purity and potency of our mushrooms.

Additionally, we actively promote forest farming as a sustainable cultivation method, preserving biodiversity, reducing soil erosion, and enhancing both product quality and environmental sustainability.

What extraction methods does your company use (e.g., water extraction, alcohol extraction)? Can these methods effectively preserve the active compounds in mushrooms?

We employ several extraction methods, including water extraction, alcohol extraction, and enzymatic hydrolysis, selecting the appropriate technique based on the specific mushroom species and target compounds. Each method is precisely controlled for temperature and duration to maximize the retention of active ingredients such as polysaccharides and triterpenes, ensuring high product efficacy and stability.

In addition, we use a specialized jet milling (cell wall-breaking) technology that operates at ambient temperature and pressure. This method gently breaks down the cell walls of the mushrooms without damaging the bioactive compounds, preserving the natural potency and activity of the ingredients. This careful approach ensures optimal bioavailability and maintains the integrity of the mushrooms’ health benefits.

How do you handle quality issues if they arise?

We uphold the highest quality standards at every stage of production. In the unlikely event of a serious quality issue, we offer a 100% return and refund guarantee. Please contact us with details and samples, and our team will promptly investigate and resolve the matter to your satisfaction.

What are the shipping times for ocean and air freight?

Shipping times vary based on destination and method. Ocean freight typically takes around 20 days, while air freight is faster, with an estimated delivery of 3–7 days. We collaborate closely with logistics providers to ensure accurate shipping timelines and safe delivery.

What documents and certificates are required for customs clearance in the destination country?

We provide all necessary documentation for customs clearance, including commercial invoices, packing lists, certificates of origin, and any specific health or safety certifications (e.g., USDA Organic, EU Organic, FDA compliance). Additional documents can be arranged based on destination country requirements.

How do you ensure quality control for your products?

We adhere to strict quality control protocols to meet international standards, including GMP, FDA compliance, ISO 22000, USDA Organic, EU Organic, Kosher, and Halal certifications. Each batch undergoes rigorous testing for purity, potency, and safety at every stage of production. We maintain detailed records and provide full documentation upon request, ensuring consistent quality and compliance with global safety standards.

Can you provide samples for testing before placing a bulk order?

Yes, we offer samples for preliminary testing, allowing you to evaluate the quality and suitability of our products for your needs. Contact our team to discuss sample availability and shipping options.

What are the payment terms and accepted payment methods?

Our standard payment terms are 50% upfront and the remaining 50% prior to shipment. We accept secure payment methods, including bank transfers (TT) and other options as required. Please reach out to us if you have any specific payment needs or conditions.

Do you offer support with product customization or private labeling?

Yes, we provide tailored OEM & ODM services, including custom formulations, packaging design, and private labeling to meet market demands and enhance your brand’s identity. Let us know your specific requirements, and our team will be happy to assist.

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